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Terms & Refund Policy

Last updated: February 13, 2026

🎊 What CarnivalInfo Provides

CarnivalInfo is a carnival trip planning platform that helps you estimate costs, compare flights and hotels, and coordinate ground transportation for carnival events across the Caribbean, US, and UK.

We use live data from airline and hotel APIs (powered by Duffel) to provide real-time pricing. Costume and event prices shown are approximate averages based on historical data and may vary by band, event, and year.

✈️ Flights & Hotels

Flight and hotel bookings are processed through Duffel, a licensed travel booking platform. When you book a flight or hotel through CarnivalInfo:

  • Prices shown are live and may change until booking is confirmed
  • A $25 booking fee per person is added to cover platform and processing costs
  • Cancellation and refund policies for flights/hotels are governed by the airline or hotel provider
  • The $25 booking fee is non-refundable once a booking is confirmed

🚐 Ground Transport Coordination — $175/person

The $175 Transport Coordination fee is a service and coordination fee — it is not the cost of the actual transportation. Here's what it covers:

Booking coordination with vetted local transport companies
Airport pickup & drop-off arrangement
Hotel-to-event transfers (up to 3 events)
Late-night safe ride booking
Real-time itinerary updates & notifications
24/7 trip support during carnival week
Driver communication & scheduling
Emergency rebooking if plans change

How it works: We arrange and confirm all your rides before you arrive. The $175 covers our coordination, scheduling, and support throughout your trip. Transport costs are settled with the driver or company directly — this is standard practice for ground transport in the Caribbean and ensures transparent, local pricing.

💳 Cancellation & Trip Credit Policy

🎉 Your payment is never lost. If you can't make your trip, your full payment is saved as trip credit that you can apply to any carnival trip within 12 months.

✅ 14-Day Risk-Free Cancellation

  • • Cancel within 14 days of booking for a full trip credit
  • • Your entire payment is saved to your account — apply it to any future carnival trip
  • • Switch to a different carnival, change your dates, or save it for next year
  • • No questions asked, no penalties

🔄 After 14 Days — Trip Exchange

  • • No cash refunds after the 14-day window
  • • Your payment is automatically saved as trip credit
  • • Apply your credit to any other carnival trip — same year or next season
  • • Credits are valid for 12 months from the date of your original booking

🛡️ Service Guarantee

  • • If we fail to provide the services we committed to, you receive a full refund — no credit, actual money back
  • • This includes: transport not arranged, itinerary not delivered, or support not available during your trip
  • • We stand behind our service — if we don't deliver, you don't pay

✈️ Flights & Hotels

  • • Flight and hotel cancellations are subject to the airline or hotel's own policy
  • • CarnivalInfo will assist with cancellation requests but cannot override third-party provider terms
  • • The $25 booking fee is non-refundable once a booking is confirmed
  • • We recommend purchasing travel insurance for added protection

Bottom line: We want you to go to carnival. If plans change, your money stays in your account as credit toward your next trip. The only time we issue a cash refund is if we don't deliver the services we promised.

📊 Pricing Transparency

What you see is what you pay. Our Trip Calculator shows all costs upfront:

  • ✈️Flights: Live prices from airlines, updated in real-time
  • 🏨Hotels: Real hotel rates for your exact dates
  • 👗Costumes: Approximate average based on your carnival market
  • 🎶Events: Estimated at ~$175/person per event (varies by event)
  • 🚐Transport Service: $175 coordination fee (driver costs paid separately on arrival)
  • 🔖Booking Fee: $25/person platform fee

🔒 Privacy & Your Information

To coordinate your trip, we may share limited information with our trusted transport and service partners:

  • Name & contact info — shared with your assigned driver/transport company so they can identify and reach you
  • Photo — we may request a photo to share with transport vendors for easy identification at airport pickup
  • Flight details — arrival/departure times shared with transport to ensure timely pickups
  • Hotel info — shared with transport for hotel-to-event transfers

Your information is only shared with partners directly involved in your trip. We never sell your data to third parties or use it for marketing outside of CarnivalInfo.

📧 Questions?

If you have questions about our pricing, refund policy, or services, reach out to us at [email protected]. We're here to help make your carnival trip amazing.

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